At Afri Seasons ("we", "our", "us"), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website afriseasons.com or use our services. This policy is aligned with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register as a customer or vendor, place an order, or interact with our platform.

• Personal identifiers: Full name, email address, phone number, delivery address.
• Account credentials: Password (encrypted), profile image, bio.
• Transaction data: Order history, payment details (via secure third-party processor Xendit), delivery preferences.
• Vendor information: Business name, bank account details, DTI/SEC registration, store location (latitude/longitude).
• Technical data: IP address, browser type, device information, cookies.

2. How We Use Your Information

We use the collected information to:

• Create and manage your account (customer or vendor).
• Process orders, arrange delivery via Lalamove/Grab, and handle payments via Xendit.
• Communicate order status, promotional offers, and platform updates.
• Verify vendor KYC (DTI, business permit, government ID) to ensure marketplace trust.
• Improve our website, resolve disputes, and prevent fraudulent activities.
• Comply with legal obligations under Philippine law.

3. Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties when necessary:

• Delivery partners (Lalamove, Grab): To facilitate delivery, we share pickup address, customer name, phone number, and delivery instructions.
• Payment gateway (Xendit): Payment details are processed securely by Xendit; we do not store full credit card numbers.
• Vendors (for customers): When you place an order, the vendor receives your name, phone number, and delivery address to prepare the order.
• Legal authorities: When required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures (SSL encryption, hashed passwords, restricted access) to protect your personal information. However, no online transmission is 100% secure and you use our platform at your own risk.

5. Your Privacy Rights (Under Philippine Data Privacy Act)

As a data subject, you have the right to:

• Access – request a copy of your personal data.
• Rectification – correct inaccurate or incomplete information.
• Erasure/Blocking – request deletion of your data when no longer necessary.
• Object – opt out of marketing communications.
• Data Portability – receive your data in a structured format.

To exercise your rights, contact us using the details below.

6. Cookies and Tracking

We use cookies to improve user experience, analyze traffic, and remember preferences. You may disable cookies in your browser settings, but some features may not function properly.

7. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Inactive accounts may be anonymized after 2 years.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties.

9. Children's Privacy

Afri Seasons does not knowingly collect personal information from anyone under 18 years of age without parental consent. If we discover such data, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with a revised "Last updated" date. For significant changes, we will notify you via email or a prominent notice on our website.

By using Afri Seasons, you consent to this Privacy Policy. If you do not agree, please discontinue using our services.

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Afri Seasons – Bringing African flavors to the Philippines 🇵🇭